MAMBAJAO, Camiguin – Mambajao’s emergency hotline received 551 calls from January to early May this year, reflecting continued use of the 911 system by residents and visitors for reporting emergencies and requesting assistance.
To support the continued use of the service, the local government, in coordination with the Municipal Disaster Risk Reduction and Management Council (MDRRMC), the Department of the Interior and Local Government (DILG), and the Emergency 911 National Office, encouraged the public to keep using 911 for emergencies.
Only Smart and TNT subscribers could previously contact 911 directly in Mambajao. Now, Globe and TM users can access the service by dialing 911 and pressing 1 to connect to the local operations center. Smart and TNT users may continue connecting without additional prompts.
“Maayong balita ni para sa atong Emergency Response System. Para sa tanang taga-Mambajao nga Globe o TM subscriber—pwede na mo mo-dial diretso sa 911. Pagkahuman, i-press 1 aron ma-connect dayon sa atong Mambajao Operations Center,” said Mayor Yñigo Jesus Romualdo.
(Good news for our Emergency Response System! For all Mambajao residents using Globe or TM, you can now directly dial 911! Afterward, just press 1 to be connected to our Mambajao Operations Center.)
Municipal Disaster Risk Reduction and Management (DRRM( Officer Raquel Ranara said emergency calls can still be made without phone credit.“Without load, pwede makatawag bahalag muhapit kadyot sa PNP [Philippine National Police] mag-ingon lang nga ipa-route sa Mambajao Camiguin Operation Center, okay na dayon kami na maka-receive,” she said.
(Even without a load, you can still call. You might briefly connect with the PNP; just tell them to route the call to Mambajao Camiguin Operation Center and it’s good—they’ll forward the call to us.)
From October 17, 2024, to March 1, 2025, designated DRRM officers handled 970 calls. The 551 incidents recorded between January and May 23, 2025, included 481 service-related cases and 70 vehicular incidents. March recorded the highest number of incidents with 136.
The Mambajao local government is urging the public to stay alert and use the emergency hotline responsibly to help ensure a timely response. (Recthie T. Paculba)
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