COTABATO CITY – The Office of the Regional Governor in the Autonomous Region in Muslim Mindanao (ORG-ARMM) passed the accreditation process and attained the quality management certification from the International Organization for Standardization (ISO)-9001:2015.
Following a two-day intensive evaluation on the efficacy of the ORG’s quality management system (QMS) by the TUV Rheinland Philippines Inc., the certificate was awarded on Monday.
Earning the ISO 9001:2015, the latest edition of ISO’s flagship QMS standard, means that the ORG-ARMM attained the international standard and requirements for an excellent management system. The scope of the certification includes the provision of completed staff work for the governor’s issuances and engagements.
With the accreditation, ARMM’s Executive Secretary Atty. Laisa Alamia recognized the team’s hard work and urged it to continue serving the Bangsamoro people. “It will further boost the efforts of the regional government to provide quality and efficient services to its constituents,” Atty. Alamia said, as she received the certification on behalf of the ORG.
“Today is a memorable day for us. It has always been a dream since RG Hataman took his post,” said the governor’s chief of staff Norkhalila Mambuay-Campong. She recalled the hardships the governor’s team experienced to provide quality services, improve facilities and address the needs of the regional government’s constituents.
Tristan Arwen Loveres, managing director of TUV Rheinland, emphasized the award process requires an organization to be able to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.
“I know the hard work of the ISO core team. And I told you that time that the greater challenge is how you can maintain the quality management system. True enough, the ORG-ARMM just not continuously maintain the quality management system but you continuously improved on it,” Loveres said.
ORG-ARMM has been awarded its first ISO 9001:2008 certification in 2016.
As explained by Loveres, the new QMS standard (ISO 9001:2015) gives more emphasis on risk management and greater leadership involvement to ensure a more timely and responsive approach in the offices. “No doubt, the ORG-ARMM led by ARMM Governor Mujiv Hataman, (doesn’t) lack in leadership. It also clearly shows the top management commitment, involvement in giving the quality services and achieve conformity and customer satisfaction.”
As the new Bangsamoro entity is set to be established next year, Atty. Alamia hopes the next regional government would continue to have a quality management system that will have a significant impact on the lives of the Bangsamoro people. (Bureau of Public Information)
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