ZAMBOANGA CITY (Mindanao Examiner / Feb. 11, 2013) – Philippine trade officials said business owners in Western Mindanao are encouraged to take part in the online customer satisfaction survey, particularly for local government units, which have streamlined their business permits and licensing systems.
Regional Trade director Nazrullah Manzur said the National Competitiveness Council which spearheads the project, works closely with its regional counterpart, the Regional Competitiveness Committee and the Department of Interior and Local Government and the Department of Trade and Industry, and Western Mindanao State University, in conducting the survey.
The project seeks to elicit feedback on the quality of service the business owners received during the renewal of their business permits this year.
“We will know from the survey if indeed there was an improvement in the service delivery of LGUs which have simplified their business permitting system in accordance with the national BPLS standards,” Manzur, who is also the chairman of the Regional Competitiveness Committee, said in a statement sent to the Mindanao Examiner.
Manzur said that business owners and respondents need only at most five minutes to log on at www.compettitive.org.ph, fill up the survey form and upload their reply.
“There are now at least 19 local governments in the region which have undergone BPLS streamlining as of December 31 based on the monitoring and evaluation report prepared by our partner, the DILG,” Manzur said, however, only Zamboanga, Pagadian, Dipolog, Dapitan, Katipunan, Labason, Liloy, Salug and Sindangan are included in the survey.
“This means that we only need respondents in those named areas for this year’s survey. By the next year, the coverage may become bigger as more and more local governments are enrolled, and, in fact many LGUs now are in various stages of compliance to the national BPLS standards,” Manzur said.
“We appeal to our friends in the media to help us in disseminating this information to the public so we will get as much feedback as possible. The respondents’ feedbacks are important to help further enhance the local governments’ responsiveness in the area of cost reduction and in improving ease of doing business in each locality,” he added. (Lowell Vallecer)
20