THE GOVERNMENT Service Insurance System (GSIS) has expanded its service channels for the convenience of its members and pensioners from March 30 to April 1. This is in line with Memorandum Circular No. 114 on the government-wide energy conservation drive and Executive Order No. 110 declaring a state of national energy emergency.
Members and pensioners may transact through the GSIS Touch mobile application, schedule virtual appointments via GSIS Appointment Buddy, call the GSIS Contact Center, or visit service desks in select malls nationwide.
“With more ways to transact digitally and remotely, available 24/7, our members and pensioners need not brave the traffic, saving fuel, time, and money. Holy Week also marks the start of the summer season. We want to protect our clients from the rising heat index and allow them to observe the Lenten season with their families,” said GSIS President and General Manager Wick Veloso.
GSIS encourages the use of GSIS Touch and other remote service options.
The GSIS Touch mobile app allows users to view records, apply for and monitor loans, and access claims-related services. Pensioners may also renew their active status or complete their Annual Pensioners’ Information Revalidation (APIR) through the app. It is available for download on the Apple App Store and Google Play.
Members may also request assistance from a customer service representative through GSIS Appointment Buddy.
The GSIS Contact Center may be reached at (02) 8847-4747 for Metro Manila, 1-800-8-847-4747 for Globe and TM subscribers, or 1-800-10-847-4747 for Smart, Sun, and Talk ’N Text users.
For those who prefer in-person assistance, GSIS will set up a service desk at Festival Mall in Alabang (in front of Savemore) from March 30 to June 30, 2026, from 10:00 a.m. to 7:00 p.m. A complete list of mall-based service desks and operating hours will be posted on the official GSIS website and social media channels. These will be operated by both the GSIS main and branch offices.
The shift toward digital channels reflects GSIS’ sustained investment in digital infrastructure. Today, 99.6% of transactions are processed through digital platforms, making GSIS one of the most digitalized government institutions in the country.
GSIS reminds members and pensioners to transact only through official platforms, payment channels, and social media accounts. The agency does not collect payments or personal information through text messages, unofficial websites, or third-party applications. Suspicious accounts or links should be reported immediately to the GSIS Contact Center.
For more information, visit the official GSIS website and social media pages. (PR)
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